1. Supported Payment Methods
Joy Travel Co., Ltd supports payment by Bank transfer to the corporate account or Cash payment directly at the transaction office.
For Korean goods order products on the website, after agreeing to the quotation, customers must pay in advance 70% - 100% of the value so that we can proceed with the order (payment on delivery - COD is not applicable).
Joy Travel has not yet implemented payment methods via international cards, e-wallets or online payment gateways.
2. Payment by Bank Transfer
When making a bank transfer, please verify the Company's official beneficiary account information as follows:
- Account holder: JOY TRAVEL CO., LTD
- Account number: 11160 334 6969
- Bank: Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank) – Trang An Branch
- Transfer content: [Service booking code or Contract number] - [Customer name] - [Payment installment]
After transferring, please send the transaction documents to the email outboundop@myjoytravel.vn or other official contact channels so that the Company can reconcile. A transaction is recorded as complete when the funds have reached Joy Travel's account and the corresponding service information is confirmed.
To protect financial information, Joy Travel commits never to ask you to provide OTP codes, passwords or bank login data in any form.
3. Payment in Cash
You may make cash payments directly at the Company's official transaction locations:
- Hanoi: B07 The Boutique, No. 458 Minh Khai Street, Hanoi City, Vietnam.
- Ho Chi Minh City: 7th Floor, IKIGAI Building, No. 95 Bach Dang Street, Tan Son Hoa Ward, Ho Chi Minh City, Vietnam.
Cash collection outside the above locations is only valid with prior written notice/confirmation from the Company. All cash transactions are provided with a valid, stamped Receipt or Acknowledgment, clearly stating the Company name, amount, payment content, date of collection and the signature of the assigned staff member.
4. Payment Schedule by Type of Service
The standard payment schedule applicable to each service group is as follows:
- Outbound Tour: Pay 50% of the total contract value upon signing; the remaining 50% is paid at least 20 days before the departure date.
- Inbound Tour: Pay 100% of the total service value upon registration / contract signing.
- Vehicle & Tour Guide Services in Korea: Pay 50% within 03 working days from contract signing and receipt of the payment request; the remaining 50% is paid 03 days before departure.
- Air Tickets: Pay 100% of the ticket value after confirming the booking information and before ticket issuance. Tickets will be issued immediately after successful payment confirmation, subject to seat availability and airline regulations.
* Note: The above payment schedule does not apply as fixed to separate services such as Visa, SIM/eSIM, Goods ordering or Medical support (detailed schedules will be clearly stated in a separate contract).
5. Last-minute Registration and Additional Costs
Where you register for a service close to the departure date (the contract signing time has passed the standard payment deadline), Joy Travel will propose an alternative payment schedule for both parties to agree on before proceeding with the service booking. Initial advances/deposits as well as costs arising outside the program (if any) will be detailed in the Contract/Contract Appendix. The Company is responsible for sending payment confirmation and issuing financial invoices in accordance with the law.
6. Handling Late Payment and Transaction Information Errors
When payment is overdue or underpaid compared to the agreement, Joy Travel will proactively contact you to reconcile and notify about the risk of affecting the service reservation. The handling plan will comply with the Contract and current laws. Where a mistaken, overpaid or duplicate transaction occurs, the Company will coordinate to check and refund/adjust on proper lawful grounds.
7. Security Advisory and Payment Channel Verification
Please only transfer money to the official Corporate Account that has been listed. Any request to change the receiving account (if any) must be verified directly via Hotline: 0845 549 369 or Email: outboundop@myjoytravel.vn. If you suspect impersonation or fraud, please contact Joy Travel and the relevant bank immediately for timely support.
8. Refund Policy and Implementation Provisions
Cost refunds are made in accordance with the service cancellation/refund regulations stipulated in the signed Service Provision Contract. The Company will confirm the amount, time and method of refund in writing (priority given to refunding to the original account/payment source). This policy takes effect from the date of official registration and publication on the website.
