FALSE JOY TRAVEL FANPAGE WARNING
Joy Travel would like to inform customers, partners and the community about the current appearance of a fake Joy Travel brand fanpage on Facebook with the name: "Air ticket office – Joy Travel"
This fanpage is using illegally joy Travel's brand name, image, and logo to reach customers, and at the same time show signs of running ads on the Facebook platform.
Joy Travel confirms: Here NONE must be an official fanpage
Joy Travel confirmed that the fanpage was named "Air ticket office – Joy Travel" is not under the management, operation or authorization system of Joy Travel.
Any advice, quotation, promotion, deposit request, transfer or transaction arising from this fake fanpage not acting on behalf of Joy Travel.
To protect your rights and personal information, please be especially vigilant when contacted by accounts or fanpages using Joy Travel's name but not verified.
Fake fan pages can look a lot like real ones
You should especially note that today's counterfeiters can invest heavily to create a sense of prestige and make it difficult for users to distinguish real – fake.
A fanpage has lots of followers, big engagements, or even with a verification stamp does not mean that it is the official fanpage of Joy Travel.
Social media metrics can be created or changed in many ways. So, do not rely only on the number of followers, likes or the external form of the fanpage to decide on transactions.
In addition, rogue actors may:
Copy Joy Travel images, articles, videos, and media content.
Use the Joy Travel logo on promotional images, air tickets, banners, or edited materials to create a professional feel.
Use image editing or AI tools to incorporate Joy Travel logos, brands, or information into airline and travel related images.
Develop relatively methodical consulting content, respond to customers as an actual business unit.
Putting in place programs unusually low airfares, great deals, or requiring customers to pay quickly.
Submit booking confirmation forms, images, quotes, or payment information that are similar in design to real business documents.
Professional images are not proof of the identity of the vendor.
Recommendations for customers
Joy Travel recommends that you:
No wire transfer, deposit, or payment according to the instructions from the fake fanpage.
Do not provide IDs, passports, OTPs, bank account information, passwords, or important personal data.
Beware of programs unusual flight deals, offers that are too big or require urgent payment.
Double check the fanpage name, contact information, and official Joy Travel channels before making any transactions.
Do not access strange links or provide information through forms of unknown origin.
Joy Travel official contact channels
To ensure information security and rights in the process of consulting, booking services and payment, please only contact and make transactions through Joy Travel's official channels .
Official Website myjoytravel.vn
Official Facebook Fanpage: Joy Travel - Happiness Journey
Hotline: 084 554 9369
Email: outboundop@myjoytravel.vn
Note: Before transferring or providing personal information, you should carefully check your account name, fanpage link and recipient information. In case of any doubt, please contact Joy Travel directly through the above channels for verification before making a transaction.
Joy Travel is not responsible for transactions made through accounts, fanpages, phone numbers or contact channels that are not part of Joy Travel's official system.
If you have transferred money or provided information to a fake fanpage
In case you have interacted, provided information or made transactions with the aforementioned fanpage, Joy Travel recommends:
Stop all subsequent trades immediately.
Save all evidence including messages, fanpage images, advertising content, payment account number, transfer receipt and related information.
Contact the bank or payment unit as soon as possible if a transfer has occurred.
Proactively change passwords and increase security if account information is provided.
Or contact us directly Joy Travel via official channels for verification assistance.
Joy Travel is handling the case
Immediately after discovering the incident, Joy Travel has been:
Collect and keep relevant evidence.
Report fake fanpage to Facebook/Meta platform.
Track the advertising content and customer reach of the fake page.
Take necessary measures to protect the brand as well as the rights of customers and partners.
Joy Travel will continue to update information if additional accounts, fanpages or other forms of counterfeiting are detected.
Always verify your information before you trade
Brand counterfeiters can use logos, images, advertising content and presentations similar to official fanpages to create trust with customers.
Therefore, before booking a tour, booking a flight, transferring or providing personal information, please check and confirm information through Joy Travel's official contact channels.
